(+971) 55 726 3337
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FAQs

Who is GiftBag.ae?
GiftBag.ae is a dubai based online gifting portal, facilitating the purchase of a wide range of gifts at attractive prices and discounts.
Can I order by phone?
Yes. You can Call/ Whatsapp our customer care number +97155 726 3337 anytime between 10AM to 8PM, (GMT +4 - UAE Time). Alternatively, you can drop us an email at info@giftbag.ae with your contact & delivery information and we will process your order.
Is it secure to shop online?
Absolutely. Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read by any external entity as it passes over the internet. Also note that, we do NOT store your Credit / Debit card information. All credit cards are processed directly at PayTabs.com – one of the Middle East’s largest online payment solution provider.

 

Where can GiftBag.ae deliver?
Currently, we deliver only within the UAE. With the exception of certain products like certain cakes as specified are available for delivery in Dubai only. Feel free to check with us or on the product page if a certain product is available in your area of delivery.

When can GiftBag.ae deliver & for how much?
We have 3 delivery slots available to suit your convenience:
  • Normal Delivery - Delivery will be scheduled any time between 10AM to 10PM and will be charged at 30 AED.
  • Priority Delivery - Delivery will be scheduled between 10AM to 5PM and will be charged at 50 AED.
  • Midnight Delivery - Delivery will be scheduled between 11.30PM to 12.30AM and will be charged at 100 AED. Please note that this option is available for selected areas of Dubai only and subject to availability.

Need SAME DAY DELIVERY? Give us a call and we’ll try to make it possible. We promise !

 

Can I change an order I’ve just placed?
Give us a Call/ Whatsapp on +971 55 726 3337 and we’ll be glad to help.

 

Can I cancel my order?
Orders can be cancelled within 24 hours of placing your order. You must notify us by a call on +97155 726 3337 or by email to info@giftbag.ae. Refunds will be processed within 7-10 working days.
I don’t like the product I have received, can I return it?
A product can only be returned within 3 days of delivery if the below conditions are true:
  • The quality of the product is not as mentioned on the website
  • The product is received partially damaged upon delivery or has a manufacturing defect
  • The product should be in its original packaging & in fully re-saleable condition.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

What payment methods are accepted?
You can choose to pay as Cash on Delivery or online by credit cards for all products. We accept the below cards types:
  • Visa
  • MasterCard
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