FAQs

Who is GiftBag.ae?
GiftBag.ae is a Dubai based online gifting portal, facilitating the purchase of a wide range of gifts at attractive prices and discounts.
Can I order by phone?
Yes. You can Call/ Whatsapp our customer care number +971 56 6309853 anytime between 10AM to 8PM, (GMT +4 – UAE Time). Alternatively, you can drop us an email at info@giftbag.ae with your contact & delivery information and we will process your order.
Is it secure to shop online?
Absolutely. Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read by any external entity as it passes over the internet. Also note that, we do NOT store your Credit / Debit card information. All credit cards are processed directly at Telr.com – one of the Middle East’s largest online payment solution provider.
Where can GiftBag.ae deliver?
Currently, we deliver only within Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain in UAE – CITY LIMITS ONLY. Please note that in Dubai City, areas like Jebel Ali Free Zone, DIP 2, Dubai South, Damac Hills 2, etc are not covered. Abu Dhabi and Sharjah are city limits only. Certain cakes and balloons as specified are available for delivery in Dubai only. Feel free to check with us or on the product page if a certain product is available in your area of delivery.
When can GiftBag.ae deliver & for how much?
We have 3 delivery options available to suit your convenience:
  • Standard Dubai Delivery (10am-10pm) charged at 35 AED. Please note that in Dubai City, areas like Jebel Ali Free Zone, DIP 2, Dubai South, Damac Hills 2, etc are not covered.
  • Other Emirates Delivery (Abu Dhabi, Sharjah, Ajman) 5pm to 10pm charged at 50 AED. CITY LIMITS only.
  • Midnight Delivery – Delivery will be scheduled between 11.30PM to 12.30AM and will be charged at 100 AED. Please note that this option is available for selected areas of Dubai only and subject to availability.
Can I change an order I’ve just placed?
Give us a Call/ Whatsapp on +971 56 6309853 and we’ll be glad to help.
Can I cancel my order?
Orders can be cancelled as long as they have not gone into production or left for delivery. You must notify us by a call on +971 56 6309853 or by email to info@giftbag.ae. Refunds will be processed within 7-10 working days, in the original mode of payment.
I don’t like the product I have received, can I return it?
Returns cannot be done for all edible, perishable and customised products.
Other products can only be returned on the same day of delivery if the below conditions are true:
  • The quality of the product is not as mentioned on the website
  • The product is received partially damaged upon delivery or has a manufacturing defect
  • The product should be in its original packaging & in fully re-saleable condition.

If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.


What payment methods are accepted?
You can choose to pay as Cash on Delivery or online by credit cards for all products. We accept the below cards types:
  • Visa
  • MasterCard
Will my delivery be delayed for any reason?
Please note that we will need a complete delivery address and most importantly, a working, local mobile number for the receiver, to be able to attempt delivery. In the absence of this information, we will not be able to attempt delivery. 
Additionally, If the item selected cannot be ready by a particular date, the team will get in touch with you by email or Whatsapp, to inform you of the delay and expected delivery date. If the item is not available in stock or if we cannot deliver due to any other unforeseen circumstances, we will cancel and refund your order.